I was doing everything according to normal, and I was doing everything according to the available documentation. Clicking Help and browsing simply said to enable sync, be sure to add a Microsoft account here. However, Settings / Email & app accounts showed my Microsoft account. The page prominently stated in red I needed to add a Microsoft account to enable synchronisation. Under Settings / Accounts / Sync your Settings the option to synchronise my Windows 10 settings across devices was off, and worse, it was greyed out.
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